Terms & Conditions Of Business

GTG Design Studio Terms & Conditions Of Business

Introduction

Welcome to Giovanni Tommaso Garattoni S.r.l.s, trading as GTG Design Studio. By purchasing Goods from us, you agree to be bound by the following terms and conditions. Please read them carefully before making a purchase.

Definitions

  • “Seller,” “we,” “us,” or “our” refers to GTG Design Studio
  • “Buyer,” “you,” or “your” refers to the individual or entity purchasing goods from the Seller.
  • “Goods” refers to the products available for sale on our website or through other sales channels.

Order Acceptance and Cancellation

  • All orders are subject to acceptance by us and availability of the requested Goods. We reserve the right to reject any order at our discretion.
  • All orders can be cancelled within 48 hours from the order confirmation date and we will refund the full amount.
  • If an order is cancelled prior to delivery/shipping we will refund 60% of the amount.

 No Return – No Refund Policy

  • All our Goods are made to order, in some cases our Goods are bespoke or custom-made. For these reasons all Goods purchased from GTG Design Studio are non-refundable unless otherwise specified in writing by GTG Design Studio.

Pricing and Payment

  • All the prices quoted by us on the website are in Euros and are inclusive of Value Added TAX (Italian VAT 22%). If you are buying outside of the EU please contact us and we will create an invoice without VAT. The purchaser will be liable to pay local taxes specific to the country of import/residence, any import duty and associated costs. If you have any questions please email us at [email protected] and we will be able to assist you on this.
  • All the prices quoted by us on the website are exclusive of shipping and delivery fees.
  • You can reach out to us asking for a quote through the contact form on our website or you can email us at [email protected] or contact us by phone at +39 353 430 7433 (we are available on WhatsApp). We usually answer within the next working day.
  • A contract is entered into only when an order is placed and paid for in full. You will receive an order confirmation as soon as the full amount reaches our bank account.
  • Payment must be made in full at the time of order via bank transfer.
  • We reserve the right to change prices at any time without prior notice. However, price changes will not affect orders that have already been accepted.

Estimated Production Time

  • Our Goods are made to order with an estimated production time that varies from 6 to 14 weeks depending on the Good chosen. In case of bespoke or custom-made orders the estimated production time will be assessed upon order confirmation.
  • Our Goods are manufactured by our dedicated team of craftsmen, all located in the district of Rimini and Cesena, in the Romagna region, Italy.

Delivery and Shipping

  • All delivery and shipping fees are charged to the Buyer in full, as specified at the time of purchase. We will be able to give you a quotation prior to the time of purchase.
  • Delivery and shipping costs are calculated based on weight, destination, service level and are specified on the order confirmation at the time of purchase.
  • We partner with a courier specialized in the international distribution of high-end furniture and furnishing components in all parts of the globe.
  • All Goods are shipped in one or more solid wooden crate, padded with polystyrene and/or  foam. All crates are custom made with the utmost care to ensure the perfect fit for your mirror and to guarantee a successful delivery.
  • All Goods are carefully inspected prior to shipping in order to comply with the courier requirements. Every shipment is insured.
  • Delivery times are estimates and not guaranteed. We are not liable for delays due to circumstances beyond our control.
  • The Buyer shall carefully unwrap and examine the Goods, in the presence of the courier, and the GTG Design Studio shall not be liable for any shortage in quantity or any damage in transit unless such shortage or damage is noted on the Delivery Note and full written details are served on GTG Design Studio within 24 hours.
  • In no circumstances GTG Design Studio shall be liable to compensate the Buyer in damages or otherwise for late delivery or non-delivery of the Goods or for any loss arising from it.

Installation/Hanging/Care & Maintenance Guidelines

  • All our Goods are designed to be assembled and installed in a quick and easy way. You can find detailed instructions on the brochure we provide, complete with a step by step guideline.
  • GTG Design Studio gives no guarantee or warranty or as regards to the fitness or suitability of the Good for the Buyer’s intended purpose and place hanging and display. 
  • Before you place your order, we will ask you to provide some technical details (i.e. wall or ceiling construction materials) in order to provide you with installation and hanging recommendations based on your requirements. However, in no way GTG Design Studio can me made liable for installation and hanging recommendations that are faulty or damages or injury to person or property arising from those recommendations.
  • We provide you with detailed care and maintenance guidelines depending on the Good chosen, however, in no way GTG Design Studio can me made liable for guidelines that are faulty or damages or injury to person or property arising from those guidelines.

Risk and Title

  • Risk of loss or damage to goods passes to the Buyer upon delivery.
  • Title to the goods remains with the Seller until full payment is received.

Warranty Policy

GTG Design Studio Warranty covers the replacement or repair of any Good supplied by GTG Design Studio that has a defect. It does not include defects that arise as the result of normal wear + tear, or which are a natural characteristic of the material used to produce the good. Unless stated otherwise, this warranty is not transferable and does not cover Goods used for commercial purposes.

  • Warranty Period
  1. Structure & frame: 1 Year Limited Warranty
  2. Soft furnishings: Foam, fibre fillings, fabric covers, stitching, leather, 1 Year Limited Warranty
  3. Mirroring surface: high-quality standard glass or Super Mirror stainless steel, 1 Year Limited Warranty
  4. Decorative surface: high-quality standard glass or laminated glass, 1 Year Limited Warranty
  • Consumer Guarantees
  1. You are entitled to a replacement or refund for a major failure of the Good and, in some cases, for compensation for any other reasonably foreseeable loss or damage.
  2. You are entitled to have the Good repaired or, in some cases, replaced if the Good fails to be of acceptable quality and the failure does not amount to major failure.
  • Exclusions
  1. This Warranty does not apply to any Good that has been sold as seconds, floor stock, Goods that are repaired, or Goods that have a defect where this has been drawn to your attention before the purchase of the Good.
  1. Normal wear & tear. The following may occur as a result of natural and normal usage; leathers and fabrics will fade and crease; foam and fillings will soften and form variable shapes over time.
  2. Goods have been repaired by a 3rd party or installation/assembly or transportation carried out by a 3rd party.
  3. Furniture have not been used or maintained in accordance with GTG Design Studio care instructions.
  4. Items has been used in an abnormal manner or subject to extreme use including where products that have been stored or assembled incorrectly, the Good is misused, exposed to extreme heat or cold, not maintained properly, exposure to direct sunlight.
  5. If a Good is relocated from its original delivery location.
  • Repair and Replacement
  1. GTG Design Studio reserves its rights to [a] request photos and/or videos to assess any warranty claims (b) exercise discretion to determine whether an item will be replaced and, in so doing, will take into account if the request is seen as unreasonable.
  1. GTG Design Studio may require the return of the Good(s) in relation to which warranty is claimed before GTG Design Studio provides the refund or replacement.
  1. Where we determine, at GTG Design Studio’s discretion, that the most appropriate remedy is to repair the Goods, we will endeavor to do so within a reasonable time. You must retain your proof of purchase for any warranty claims.
  • Product Variations
  1. GTG Design Studio’s furniture ranges have natural characteristics and are sometimes produced with raw or untreated finishes.
  2. Goods with a rustic or organic nature are all unique & individual, & hence the product may vary from online images or display models.
  3. Due to lighting conditions and natural materials, product colors may seem different from the imagery. If an item has only a minor variation from the imagery or display models in color, shade, texture, then the item is taken to correspond to the imagery and display models. Such minor variations are not taken to be manufacturers’ defects for the purpose of this Warranty.
  • Limitation of Liability
  1. GTG Design Studio’s liability shall be limited to, as we determine;

[a] The replacement of the Goods or the supply of equivalent goods

[b] The payment of the cost of replacing the Goods or of acquiring equivalent Goods

  • Claim Procedure

To make a warranty claim pursuant to this Warranty, please follow the below procedure:

  • Step 1: Cease using the Good immediately after the defect appears
  • Step 2: Contact GTG Design Studio via Email [email protected] or by Phone +39 353 430 7433
  • Step 3: Send all relevant information as may be requested by GTG Design Studio via email, for initial assessment
  • Step 4: GTG Design Studio will assess the Goods, & decide whether the Goods need to be returned to GTG Design Studio’s warehouse for further inspection or repair. Note that all costs associated with returning the Good(s) must be borne by you (which would include any freight and insurance charges).
  • Step 5: If we determine there is a valid claim pursuant to this Warranty, GTG Design Studio will reimburse you for any reasonable transportation costs paid by you.

Privacy Policy

We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy www.giovannitommasogarattoni.com/privacy-policy/ for details on how we collect, use, and protect your data.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Italy. Any disputes arising from or related to these terms will be subject to the exclusive jurisdiction of the courts of Rimini, Italy.

Copyright

  • Giovanni Tommaso Garattoni S.r.l.s, trading as GTG Design Studio, is a registered trademark protected by international laws.
  • The Goods shown on our website have been designed and are manufactured or produced from designs owned by GTG Design Studio and are protected by international copyright laws. Unauthorized use in any way is prohibited without written consent by GTG Design Studio.
  • The images shown on our website are owned by GTG Design Studio and are protected by international copyright laws. Unauthorized use in any way is prohibited without written consent by GTG Design Studio.

Changes to Terms and Conditions

We reserve the right to amend these terms and conditions at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically.

Contact Information

For any questions or concerns regarding these terms and conditions, please contact us at:

Giovanni Tommaso Garattoni Design Studio S.r.l.s
Viale Tiberio 97, 47921 Rimini, Italy

Email: [email protected]

Phone: +39 353 430 7433

By placing an order with us, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.